In the final guest blog of this series Mike Hayward explains the importance of keeping your existing customers happy and makes suggestion about how we can do this. What is cheaper? Going out and getting a new customer or selling more to an existing customer? Marketing literature is full of evidence that that it is far cheaper to sell more to an existing customer than it is to go out and find a new one. Customers are often neglected as a source of new business but they are usually the first and best place to turn when you are trying to
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